Find out more about
DELIVERIES & RETURNS
1 – PRODUCT RETURNS
1.1 Cooling-off period
In accordance with articles L.221-18 et seq of the Consumer Code, non-professional Clients (hereinafter the “Consumer”) have a cooling-off period of 14 (fourteen) clear days following the date of delivery of a Product ordered on the Website, without needing to provide justification of the grounds, nor to pay any penalties aside for return postage costs. Where this deadline expires on a Saturday, Sunday or any public holiday or non-working day, it is extended to the immediate next working day. In order to exercise this right, the Consumer should notify BORDE of its decision to retract using the form available on the Website. The Consumer then has a period of 14 (fourteen) days following notification of its decision to retract to BORDE to return the Products concerned. As a health and safety measure, only unused Products will be accepted for returns, correctly protected, with their original packaging intact, and in perfect condition to allow them to be re-sold as new. If this deadline is not respected, no retraction will be permitted. These conditions may be accumulated and are valid for each Product returned.
1.2 - Refunds
Refunds will be made in line with the following terms:
Returns should be sent to Boutique Borde, Les Gardelles 43170 Saugues. Return costs are payable by the Consumer.
If the package is returned in full, the order total, including “outward” shipping fees (standard postal cost) will be refunded; If the package is not returned in full (the Consumer withholds one or more Products ordered), the price of the Product(s) returned will be refunded alone, with the cost of the “outward” shipping fees not being refunded. BORDE will refund the order total using the same payment method as that which the Consumer used for the initial transaction.
In accordance with article L.221-23 of the Consumer Code, the Consumer may be held liable in the event of any damage to the Products “resulting from manipulations other than those which are necessary to establish the nature, characteristics and proper operation of the goods”.
1.3 – Order cancellation
Orders cannot be cancelled, with some exceptions, where orders are already being prepared after payment approval.
2 – OUR PACKAGING
Breakage resistant We use recycled cardboard to package your orders.
This packaging method is more environmentally friendly and is the ideal solution for your packages to avoid any breakage during shipping. Unused cardboard and cardboard offcuts are recycled and then crushed to make packaging cushioning to ensure better protection to products in packages.
This helps ensure products do not bump together and break when being shipped by cushioning the empty space between products and absorbing shocks. Your packages are therefore fully protected during shipping thanks to the use of recycled cardboard cushioning.
These “breakage resistant” solutions are part of our commitments at Maison Borde, and form part of our firm environmentally friendly strategy as highlighted in our CSR Policy (Corporate Social and Environmental Responsibility).
3 - SHIPMENTS
3.1 – Shipping lead times
BORDE strives to ship your order within 3 to 4 working days* between Tuesday to Saturday. *excluding Sundays and public holidays
3.2 – Shipping lead times
For shipments to Mainland France
COLISSIMO
CHRONOPOST EN RELAIS
- Delivery to a pickup point: within 2 to 3 days of being handed over* at a Pickup location.
Important information:
- Orders are shipped to pickup points from Monday to Saturday.
- Orders placed after Saturday noon, as well as those placed on Sunday, will not be shipped until the following Monday.
- The delivery timeframe begins once the order has been dropped off at the pickup point.
Free shipping is available on orders of €60 or more via Chronopost, Colissimo (to pickup points), and Click & Collect at the Borde Boutique.
For international shipments
COLISSIMO INTERNATIONAL
Colissimo home delivery (with or without signature): 5 to 7 business days* from the date of shipment.
Delivery times vary depending on the destination country.
*excluding Sundays and public holidays
In Metropolitan France, if you are absent at the time of delivery, a delivery notice will be left indicating which post office you can visit to collect your parcel. A second delivery attempt may be scheduled, depending on your local area.
You have 15 days to collect your parcel from the post office before it is returned to the sender.
For deliveries to a Colissimo pickup point or a Chronopost Pickup point, you can collect your parcel within:
- Colissimo pickup point: 14 calendar days
- Chronopost Pickup point: 7 calendar days