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My account
How can I create an account?
You can create an account by completing the form under the section entitled
« Create an account ». Then click on « Save ».
-Your account is now created and you are logged in.
When completing an order, you will also be invited to create an account if you have not already done so.
When completing an order, you will also be invited to create an account if you have not already done so.
How can I change my personal details?
You can change your personal details at any time by logging on to your account, and then clicking on the section entitled « Information ».
How can I access my password?
When logging in to your account, simply click on the « Forgotten password? » link and enter your email address. You will then receive a link to reset your password.
How can I subscribe to/unsubscribe from the newsletter?
You can subscribe to our newsletter from the home page, in the bottom right corner, where you will find a subscription banner. Enter your email address to receive latest news, updates and special offers.
If you want to unsubscribe from our newsletter, click on the « Unsubscribe » link at the foot of each email we send.
If you want to unsubscribe from our newsletter, click on the « Unsubscribe » link at the foot of each email we send.
Orders
How can I place an order?
From the Home page, click on the « Our products » tab and then add the product(s) of your choice to the basket by clicking on the basket icon. You can also add products to your basket by clicking on the product. Simply choose the desired quantity and add it to your basket; then place or order or continue shopping.
Can I choose a different delivery and billing address?
Can I choose a different delivery and billing address? « Use this same address as billing address ».
This field will be selected by default.
You can then amend your billing or delivery address.
This field will be selected by default.
You can then amend your billing or delivery address.
What payment methods do you accept?
You can make payment for your orders by any of the following:
- • Bank card (CB, Visa, Eurocard/Mastercard)
- • PayPal
- • Bank transfer
- • Immediate transfer (Fintecture)
Is my online payment secure?
Yes. We offer a secure payment system to guarantee that all transactions undertaken on our website remain confidential.
When is my order confirmed?
When you have confirmed your order, an automatic order confirmation email will be sent to you at the email address indicated when creating your account.
Can I amend/cancel my order after confirmation?
Once your order has been confirmed, it cannot be changed or cancelled. If you do need to change or cancel your order, you will need to make a cancellation request using the contact form.
Where can I see my order history?
You can see your order history at any time from your Client account, under « Order history and information ».
Is the invoice included in my package?
Unless you make a specific request, we do not include invoices in your package. You can find a copy of your invoice directly in your order confirmation email, as well as on your Client account under « Order history and information ».
Is it possible to offer a gift and leave a personal message?
Unfortunately, it is not possible to leave a personal message with product orders.
I have encountered a technical issue, I can’t place or finalise my order.
Please send us an email at: boutique@borde.fr explaining the problem in detail. Please also be sure to indicate:
- • The web browser you are using (Internet Explorer, Firefox, Safari, Google Chrome, etc.)
- • Attach screenshots
Delivery and tracking
Where do you deliver?
We can ship orders to Mainland France and European Union Member States. Shipping fees vary depending on the destination country and you will be informed of these when finalising your order.
What are the shipping fees and delivery times?
For shipments to Mainland France
COLISSIMO
-Colissimo delivery service to your home address with or without signature: 3 to 4 working days * from €8.10 following order confirmation.
-Colissimo delivery service to a collection point (with signature and presentation of a valid form of ID): 3 to 4 working days * from €6.60 following order confirmation.
MONDIAL RELAY
-Mondial Relay delivery service to standard collection points: 3 to 4 working days * from €4.40 following order confirmation.
CLICK & COLLECT
-Free collection within 24 hours from our Borde store located at 6 Cours du Docteur Gervais, Saugues (43170).
Store opening times:
-Tuesday: 10:00 to 12:30 and 14:00 to 18:00
-Wednesday to Friday: 09:00 to 12:30 and 14:00 to 18:00
-Saturday: 10:00 to 12:30 and 14:00 to 18:00
Shipping fees are free for purchases in excess of €70, when sent by Mondial Relay and Colissimo (home delivery without signature and at collection points).
For shipments abroad
COLISSIMO INTERNATIONAL
-Colissimo delivery service to a home address with or without signature: 5 to 7 working days* from €10.00 following order confirmation.
Delivery times vary depending on the destination country.
*excluding Sundays and public holidays
COLISSIMO
-Colissimo delivery service to your home address with or without signature: 3 to 4 working days * from €8.10 following order confirmation.
-Colissimo delivery service to a collection point (with signature and presentation of a valid form of ID): 3 to 4 working days * from €6.60 following order confirmation.
MONDIAL RELAY
-Mondial Relay delivery service to standard collection points: 3 to 4 working days * from €4.40 following order confirmation.
CLICK & COLLECT
-Free collection within 24 hours from our Borde store located at 6 Cours du Docteur Gervais, Saugues (43170).
Store opening times:
-Tuesday: 10:00 to 12:30 and 14:00 to 18:00
-Wednesday to Friday: 09:00 to 12:30 and 14:00 to 18:00
-Saturday: 10:00 to 12:30 and 14:00 to 18:00
Shipping fees are free for purchases in excess of €70, when sent by Mondial Relay and Colissimo (home delivery without signature and at collection points).
For shipments abroad
COLISSIMO INTERNATIONAL
-Colissimo delivery service to a home address with or without signature: 5 to 7 working days* from €10.00 following order confirmation.
Delivery times vary depending on the destination country.
*excluding Sundays and public holidays
How can I track my order?
Once you have placed an order, it will be carefully prepared by our teams. Once your package has been dispatched, you will receive an email with a tracking number and link to track your package with our shipping agent. You can also track your order from the website within your client account under « Order history and information ».
If you checked out as a guest, you can track your order under « Order tracking ».
If you checked out as a guest, you can track your order under « Order tracking ».
My delivery is late, what should I do?
When your order has been dispatched, you will receive a shipping confirmation email which includes a tracking number.
This will allow you to track your order. Another option allows you to track your order by visiting your account on our website under « Order history and information » and selecting the order in question.
If you have any issues, please contact our Customer Service team using the contact form under the « CONTACT » section.
This will allow you to track your order. Another option allows you to track your order by visiting your account on our website under « Order history and information » and selecting the order in question.
If you have any issues, please contact our Customer Service team using the contact form under the « CONTACT » section.
What happens if I am not home when my delivery arrives?
In Mainland France, if you are not home when your delivery arrives, a note will be left informing you of the post office from which you can collect your package. A second delivery attempt may be made depending on where you live.
You will have 15 days in which to collect your package from the post office before it is returned to sender.
For deliveries to a collection point (post office) or retail outlet collection point (Mondial Relay), you can collect your package:
You will have 15 days in which to collect your package from the post office before it is returned to sender.
For deliveries to a collection point (post office) or retail outlet collection point (Mondial Relay), you can collect your package:
- • Within 10 working days from a post office
- • Within 14 working days from a Mondial Relay collection point
What should I do if the delivery doesn’t match my order, if it is not complete or damaged?
When you receive your package, you should check the nature, quantity and condition of the products received.
In case of any damaged, missing, incorrect and/or non-compliant product in relation to the order, you can contact the shipping and delivery companies and contact us within 7 days following receipt of your package. You can get in touch with us using the contact form.
We will respond as soon as possible.
In case of any damaged, missing, incorrect and/or non-compliant product in relation to the order, you can contact the shipping and delivery companies and contact us within 7 days following receipt of your package. You can get in touch with us using the contact form.
We will respond as soon as possible.
Mushrooms
What are you best use by dates?
This depends on the product. For mushrooms, the average use by date is 2 years. For the majority of other products, they are at least one year.
When opening cellophane packaging for dehydrated mushrooms, what sort of container can I use for storage?
You can either re-use the cellophane packet making sure it is well sealed, or store your mushrooms in a glass or Tupperware container, at room temperature, away from humidity and sunlight.
How should mushrooms stored in jars and tins be cooked?
Always follow the instructions marked on all of our packaging.
What are the differences between tinned and dehydrated mushrooms?
Dehydrated mushrooms will have more flavour than tinned mushrooms as this storage method is much more natural and has little to no effect on the flavour. Dehydrated mushrooms mush be rehydrated before use and require a little more time than tinned mushrooms before they can be cooked. Tinned products are much more practical and easier to use and to always keep in the pantry for a quick and tasty meal.
Do you have any recipe ideas using mushrooms?
Yes. A wide selection of recipe ideas are on our website.
What are the differences between the "Trompette de la mort", the "Trompette des morts" or the "Trompette des Maures" mushroom varieties?
The name "Trompette de la mort" comes from the period when it grows. In actual fact the trompette de la mort grows in Autumn, around All Saint’s, which is the holiday of the dead.
"Trompette de la mort", "Trompette des morts" or "Trompette des Maures"? When Alexandre Borde first founded our company, he decided to sell the trompette de la mort, which translates as the trumpet of death. However, he found it a little difficult to sell an edible mushroom with such a name. Due to his family ties in the Nice region, he often visited Les Maures mountains to collect wild mushrooms.
At the time, a lot of "Trompettes de la mort" grew in these mountains. So the choice of calling them Morts or Maures was easy to make, and Alexandre Borde decided to call them "Trompettes des Maures"!
"Trompette de la mort", "Trompette des morts" or "Trompette des Maures"? When Alexandre Borde first founded our company, he decided to sell the trompette de la mort, which translates as the trumpet of death. However, he found it a little difficult to sell an edible mushroom with such a name. Due to his family ties in the Nice region, he often visited Les Maures mountains to collect wild mushrooms.
At the time, a lot of "Trompettes de la mort" grew in these mountains. So the choice of calling them Morts or Maures was easy to make, and Alexandre Borde decided to call them "Trompettes des Maures"!
What is the difference between a coulis and "Fumet" mushroom stock? How long and how can you keep them after opening?
Coulis is a concentrated mushroom flavour which can be diluted in your favourite dishes including risotto, gravies, soup, pasta, mash, sautéed vegetables, sauce, etc.
You only need to use a very small amount (1 or 2 tea spoons on average or for more flavour around 5% to 12% of coulis).
Stock is an infusion made using dehydrated mushrooms and is 100% natural. It is not quite as strong as coulis, and is perfect for cooking pasta, rice, vegetables or other vegetarian dishes, risottos, sauces or to enhance the flavour of soups.
Once open, coulis and stock can be kept refrigerated for up to 7 days. You can keep them for longer either by freezing them in ice cube trays (for the mushroom stocks) or by preparing different dishes which you can then freeze (for the coulis).
Stock is an infusion made using dehydrated mushrooms and is 100% natural. It is not quite as strong as coulis, and is perfect for cooking pasta, rice, vegetables or other vegetarian dishes, risottos, sauces or to enhance the flavour of soups.
Once open, coulis and stock can be kept refrigerated for up to 7 days. You can keep them for longer either by freezing them in ice cube trays (for the mushroom stocks) or by preparing different dishes which you can then freeze (for the coulis).
How to use our powders mushroom and granules mushrooms?
Granules mushrooms are dried mushrooms reduced to tiny portions. Use directly in your preparations without rehydration. The granules are ideal for savoury dishes such as pasta, soups, sauces, stuffings and many other recipes.
Mushroom powders can be used in the same way as spices. They are just as flavoured as the granules and can also be eaten without rehydration. You can use our mushroom powders to flavour all your dishes: soups, sauces, pasta, potato gratins, omelettes, quiches, pizzas...
Mushroom powders can be used in the same way as spices. They are just as flavoured as the granules and can also be eaten without rehydration. You can use our mushroom powders to flavour all your dishes: soups, sauces, pasta, potato gratins, omelettes, quiches, pizzas...
Why do you import mushrooms?
Our mushrooms are all wild, and therefore grown and collected by hand. Harvests are not always reliable as they depend largely on the weather conditions. As a result, we have to import some mushroom varieties during the year as French mushrooms do not grow in sufficient quantities to cover the requirements on the French market. However, with mushrooms, there is also a notion of regional flavour variety. A porcini grown in a deciduous forest in Romania will have a stronger flavour than one grown in the Auvergne region and both have a unique flavour profile.
How do you rehydrate dehydrated mushrooms*?
Soak dehydrated mushrooms in a cup of tepid water for at least 15 minutes. Rinse them off thoroughly to get rid of any dirt and then place them in boiling water for 1 minute. You can now cook your mushrooms, which must be hot through before eating. They can be cooked just like fresh mushrooms.
Tip no. 1: Keep the water used to soak the mushrooms and filter it, before then adding to your sauces, soups or when cooking other ingredients (pasta, rice, etc.).
Tip no. 2: You can also rehydrate dehydrated mushrooms in warm milk, which will make them more unctuous and the milk used for soaking can also be used just like water.
*All varieties
Tip no. 1: Keep the water used to soak the mushrooms and filter it, before then adding to your sauces, soups or when cooking other ingredients (pasta, rice, etc.).
Tip no. 2: You can also rehydrate dehydrated mushrooms in warm milk, which will make them more unctuous and the milk used for soaking can also be used just like water.
*All varieties
What is the difference between a dehydrated mushroom and a fresh mushroom?
Dehydrated mushrooms have been dried immediately after harvesting. This helps them to retain their taste and flavour and to be stored for much longer (up to several years). Inversely, fresh mushrooms need to be used quickly or stored refrigerated for 2 to 3 days.
What is the equivalent quantity between dehydrated and rehydrated mushrooms?
The rehydration levels of dehydrated mushrooms are as follows:
• Porcini: x4 (40 g of dehydrated porcini = 160 g of rehydrated porcini)
• Chanterelles: x3 (30 g of dehydrated chanterelles = 90 g of rehydrated chanterelles)
• Morels: x4 (25 g of dehydrated morels = 100 g of rehydrated morels)
• Forest mushroom mix: x5 (30 g of dehydrated forest mushroom mix = 150 g of rehydrated forest mushroom mix)
• Black trumpets: x4 (30 g of dehydrated black trumpets = 120 g of rehydrated black trumpets)
• Fairy ring mushrooms: x5 (30 g of dehydrated fairy ring mushrooms = 150 g of rehydrated fairy ring mushrooms)
• Cloud ear: x7 (30 g of dehydrated cloud ear = 210 g of rehydrated cloud ear)
• Shiitake mushrooms: x5 (30 g of dehydrated shiitake mushrooms = 150 g of rehydrated shiitake mushrooms)
• Porcini: x4 (40 g of dehydrated porcini = 160 g of rehydrated porcini)
• Chanterelles: x3 (30 g of dehydrated chanterelles = 90 g of rehydrated chanterelles)
• Morels: x4 (25 g of dehydrated morels = 100 g of rehydrated morels)
• Forest mushroom mix: x5 (30 g of dehydrated forest mushroom mix = 150 g of rehydrated forest mushroom mix)
• Black trumpets: x4 (30 g of dehydrated black trumpets = 120 g of rehydrated black trumpets)
• Fairy ring mushrooms: x5 (30 g of dehydrated fairy ring mushrooms = 150 g of rehydrated fairy ring mushrooms)
• Cloud ear: x7 (30 g of dehydrated cloud ear = 210 g of rehydrated cloud ear)
• Shiitake mushrooms: x5 (30 g of dehydrated shiitake mushrooms = 150 g of rehydrated shiitake mushrooms)
What is the equivalent quantity between dehydrated and fresh mushrooms?
You need around 1 kg of fresh mushrooms to have 100 g of dehydrated mushrooms.
Do you have any other stores in France?
We only operate a single store in France, located in Saugues in the Haute-Loire region (43) close to our production site.
Can you visit the Borde mushroom plant?
Due to our strict health and safety policy, it is not possible to visit our production site. However, you can watch our company presentation video at the following link:
https://www.youtube.com/watch?v=Xm61oV00_Cg
https://www.youtube.com/watch?v=Xm61oV00_Cg